FREQUENTLY ASKED
Clear answers to the most common questions about our services.
We recommend booking at least 24 hours before your journey. For peak travel periods, large vehicles, or multiple-car coordination, 48 hours is preferable. Same-day bookings are accepted subject to availability. Contact us directly by phone or WhatsApp for urgent requests.
Changes depend on the time remaining before pickup and the revised journey. Check eligibility and any price difference before confirming a change. Standard cancellation refunds are 100% more than 48 hours before pickup, 50% more than 24 and up to 48 hours before pickup, and 0% at 24 hours or less. Specific flight-cancellation and pack rules are separate. See: service policy.
Online payments use the methods offered by Stripe at checkout. For a corporate invoice or another payment arrangement, contact the team before booking so the terms can be confirmed.
Yes. Same-day bookings are available subject to vehicle availability. For urgent same-day requests, we recommend calling or messaging us on WhatsApp at +33 6 70 03 18 18 rather than using the online form, to confirm availability in real time.
No account is required to request your quote. Enter the journey, choose the vehicle, provide the passenger details and review the price and terms before payment. Keep the booking reference and confirmation for your trip.
Add the return journey with its own date, time, address and vehicle requirements. Check both legs and the total quote before payment. Any applicable discount is shown in that quote; no fixed saving or example total is guaranteed on this page. For an outbound flight or train, choose pickup time using the carrier’s arrival requirements and a traffic allowance. See: CDG airport transfers, Orly transfers.
Add your flight number and arrival date so the team can follow the flight. Airport waiting included in the booking starts at the actual landing time. If your flight changes, or baggage and border formalities take longer, contact the team using your booking details. Additional waiting, cancellation and rebooking follow the service policy; flight tracking does not mean unlimited free waiting. See: CDG airport transfer, Orly airport transfer, Le Bourget transfer, service policy.
Use the meeting instructions sent for your booking and confirm the terminal shown by your airline. The chauffeur meets you at the agreed, publicly accessible arrivals point with a name sign. Border control and baggage reclaim remain your responsibility. Contact the chauffeur if you cannot find the meeting point; access restrictions may change the location.
We offer transfers for CDG and Orly, and private-aviation transfers for Le Bourget. Give the actual flight and meeting information. At Le Bourget, the FBO and authorised contact must confirm access and the meeting point. Beauvais requires its own quote. See: Charles de Gaulle (CDG), Orly (ORY), Le Bourget (LBG).
Contact the team promptly with your booking reference and the cancelled flight details. Flight cancellation has specific refund and rebooking rules, distinct from a standard cancellation. Check those conditions before cancelling or arranging a replacement journey; do not assume a replacement vehicle is already reserved. See: service policy.
Airport pickup includes 60 minutes of waiting from actual landing. Border checks and baggage use this allowance; it is not a guarantee that formalities will finish within it. Contact the chauffeur if you need more time. Additional transfer waiting is charged at the applicable rate: €21.25 per 15 minutes at the E-Class base hourly rate of €85. Hourly-hire overtime follows a separate rate. See: service policy.
Send the itinerary, dates, pickup windows, passenger and luggage counts, vehicle preferences and coordination needs. The team confirms the available vehicles and an itemised proposal. Vehicle quantities, an on-site coordinator, billing arrangements and any commercial discount must be agreed; they are not guaranteed by a generic fleet tier. See: group transport service.
Yes. Request an airport transfer followed by one continuous hourly block within Île-de-France. The quote combines the transfer and the reserved hours, with a 3-hour minimum. The transfer covers the airport arrival and journey to your first stop; the hourly block then starts. Confirm the programme and any extension before booking. See: hourly hire, service policy.
The quote depends on the date, time, addresses, vehicle and options. Once accepted, the agreed journey price does not change because of traffic. Additional waiting, a changed itinerary or a different service can have separate charges under the service policy. Review the complete quote before payment. See: service policy.
Tolls, airport access and parking for the agreed transfer are included in its quote. Additional waiting, stops or changes are governed by the service policy. Compare the same journey and inclusions when considering another transport service. See: service policy.
Base CDG to Paris fares start at €150 in E-Class, €230 in S-Class and €190 in V-Class. These are per-vehicle starting prices, not a dated quote. Enter the exact address, date, time, passengers, luggage and options to see the price before payment. Check the meeting instructions and included waiting. See: private transfer from CDG to central Paris.
Contact the team with your booking reference and billing requirements to obtain the appropriate invoice. For a corporate journey, provide the company’s billing details before booking and confirm any special invoicing arrangement.
The date and time can affect your quote, including night, holiday and seasonal rates. Any applicable surcharge is shown before payment. Once booked, the price of the agreed journey stays fixed; additional waiting or a changed service follows its own terms. See: service policy.
Rates vary by date and time. A supplement applies at night, in high season, on French public holidays, and during major Paris events such as Fashion Week and large trade shows, when chauffeurs are in high demand. That supplement is always shown upfront in your quote, before you pay, and never added at the end. There is no live ride-hail surge: once booked, your price is locked. See our service policy for the exact supplements that apply, and our guide to why chauffeur prices rise during Paris Fashion Week for worked examples.
Some dates around major events have their own pricing windows. Enter your actual date and time to see the applicable quote. An earlier arrival does not necessarily mean the base rate applies, because seasonal, night or holiday conditions can also matter. See: our Fashion Week pricing guide.
No. The event supplement and the seasonal supplement never add up: only the higher of the two applies. A September Fashion Week date is priced with the event supplement alone, not with the summer rate on top. Night rides (21:00 to 06:00) and French public holidays are the only supplements that can apply in addition. The exact rule is written in our service policy.
The quoted price depends on the route, vehicle and date. Trips outside the standard transfer area can use distance-based pricing and may include the driver’s return or overnight costs. Check the total before payment. Standard hourly hire covers Île-de-France; a long-distance journey needs its own quote. See: service policy.
Choose from the E-Class, S-Class and V-Class categories shown in the booking flow. Select for the actual passenger and luggage combination, including child seats and any stroller. Check the vehicle details and confirm unusual luggage or equipment with the team. See: full fleet page.
Request the required infant seat, child seat or booster when booking, with each child’s age, height and weight. The quote shows any applicable option charge. Confirm the seat type, installation and space for your luggage before travel; do not assume every vehicle configuration is suitable.
Check the amenities listed for the selected vehicle and ask the team about any essential Wi-Fi or charging requirement. Mobile connectivity depends on network coverage; continuous internet access is not guaranteed.
French and English service is offered. Tell the team which language the passenger needs, and confirm any other language request before booking.
Choose the vehicle using both passenger and luggage requirements. Tell us the number and size of suitcases, child seats and any folded stroller. The maximum passenger count is not a guarantee that all luggage will also fit. A larger vehicle or several vehicles may be needed, subject to availability and a confirmed quote.
Yes. All our drivers hold a professional VTC (Voiture de Tourisme avec Chauffeur) licence issued by the French transport authority. They are fully insured, background-checked, and trained in premium client service. PrivateDrive is a registered VTC operator in France.
Hourly hire reserves one continuous block within Île-de-France, with a 3-hour minimum. Driving, stops and waiting use that block. E-Class base hourly hire starts at €85/h. After the 15-minute tolerance, each additional hour started uses the separate overtime rate, €105/h at the E-Class base rate. Confirm any extension and its price with the team. See: hourly chauffeur hire, service policy.
No. An hourly booking is a single continuous window from your start time, so it cannot be divided into a separate daytime block and a separate evening block. Any pauses in between are counted as part of the block, with your chauffeur on standby throughout. If you genuinely need two separate periods, for example a few hours in the morning and a few hours at night, book two separate hourly services, each priced on its own duration.
Airport pickups include 60 minutes from actual landing; station and standard-address pickups include 15 minutes from the agreed pickup time. Hourly hire has a 15-minute tolerance after the booked block. Additional transfer waiting and hourly-hire overtime are different charges; check the applicable service terms. See: service policy.
Your chauffeur waits beyond the scheduled time before a no-show is recorded: 30 minutes for a standard address, and 60 minutes at an airport or train station. If you are running late, a quick message to your chauffeur or our team keeps everything on track. See our service policy for the no-show terms.
Existing day-trip options include Versailles from €450, the Loire Valley from €1,200, Champagne from €1,000, Normandy from €1,300 and Giverny from €750 in E-Class. The duration and itinerary determine the dated quote. Check the booked return time, waiting and any admission tickets separately. See: Versailles, Loire Valley, Champagne, Normandy, Giverny.
Agree the pickup, itinerary, stops and return time in the quote. The chauffeur and vehicle are reserved for the stated programme and duration. A longer visit or extra stop may need an extension and an additional charge; waiting is not unlimited.
Describe the stops and visits you want before booking. The team confirms a feasible itinerary and the required duration in your quote. Changes during the trip depend on access, remaining time and any agreed extra charge.
Entrance tickets are not included in the transfer price: your chauffeur provides transport and on-the-ground guidance, but tickets are purchased independently. We recommend booking tickets in advance, especially for Versailles and Monet's gardens at Giverny, which can sell out weeks ahead.
The three-hour E-Class Paris city tour starts at €255. This is a tour-package starting price, separate from hourly hire. Agree the route, stops and return time in the quote; extensions and visits are included only when explicitly confirmed. See: Paris city tour by private car.