FREQUENTLY ASKED
Clear answers to the most common questions about our services.
We recommend booking at least 24 hours before your journey. For peak travel periods, large vehicles, or multiple-car coordination, 48 hours is preferable. Same-day bookings are accepted subject to availability — contact us directly by phone or WhatsApp for urgent requests.
Modifications are free up to 48 hours before pickup. For cancellations: a full refund applies more than 48 hours before pickup, a 50% refund between 24 and 48 hours before pickup, and no refund within 24 hours of pickup.
We accept all major credit and debit cards online through our secure Stripe integration. You may also pay your chauffeur directly in cash at the end of the journey. We do not accept cheques. All transactions are encrypted and PCI-compliant.
Yes. Same-day bookings are available subject to vehicle availability. For urgent same-day requests, we recommend calling or messaging us on WhatsApp at +33 6 70 03 18 18 rather than using the online form, to confirm availability in real time.
No account is required. You can complete a booking in under 2 minutes by entering your journey details, passenger information, and payment. After booking, you receive a confirmation by SMS and email with your booking reference.
Yes. You can book both your outbound and return journeys in a single session. Each leg is confirmed separately with its own pick-up time and price. For CDG airport transfers or Orly transfers, the return pick-up time is automatically adjusted based on your departure flight.
Yes. Your chauffeur tracks your flight from the moment it departs. If your arrival is delayed or early, the pick-up time adjusts automatically. Sixty minutes of complimentary waiting time are included on every CDG airport transfer, Orly airport transfer, and Le Bourget transfer — no extra charge for delays.
Your chauffeur waits in the arrivals hall of your terminal, holding a personalised name sign. You receive a message with their exact location and phone number shortly before landing. For CDG, your chauffeur is sent to the correct terminal based on your flight details — you do not need to specify it.
We cover all Paris airports: Charles de Gaulle (CDG), all terminals — Orly (ORY), all four zones — and Le Bourget (LBG), all FBOs. Transfers to Beauvais–Tillé (BVA) are also available on request.
If your flight is cancelled, contact us as soon as possible. If we are notified more than 12 hours before the scheduled pick-up, a full refund is issued. Within 12 hours, we work with you to rebook for the next available flight at no extra charge. We monitor flight status continuously and will contact you proactively if we detect a cancellation.
Every airport transfer includes 60 minutes of complimentary waiting time, counted from your actual landing time (not the scheduled time). This covers passport control, baggage claim, and customs. If you need more time, additional waiting time is available at €10 per 15 minutes.
Yes. For groups up to 7 passengers, our Mercedes V-Class handles the journey in one vehicle. For larger groups, we coordinate multiple vehicles arriving simultaneously. See our group transport service for coordinated multi-vehicle bookings.
All prices are fixed at the time of booking. There is no surge pricing, no dynamic pricing, and no end-of-journey surprises. The price you see when booking is the total price you pay — regardless of traffic conditions, flight delays, or time of day.
Yes. All motorway tolls, airport access fees, and parking charges are included in the quoted price. Nothing is added at the end of the journey. This is one of the key differences between PrivateDrive and metered taxis, where tolls are charged on top of the meter.
A private transfer from CDG to central Paris costs from €105 in a Mercedes E-Class sedan (up to 3 passengers), €165 in an S-Class premium sedan, or €140 in a Mercedes V-Class van (up to 7 passengers). All prices are fixed and include meet & greet, 60 minutes free wait, and flight monitoring.
Yes. An invoice (facture) in PDF format is automatically generated and sent to your email address after your journey is complete. If you need it earlier, or require a custom invoice for corporate accounting, contact us and we will issue it within 24 hours.
Your quote is all-inclusive and final: tolls, parking, meet & greet and waiting time are already in the price, and nothing is added at the end of the ride. Timing does affect the rate, though. Night journeys (21:00 to 06:00), high season (June to September) and public holidays are priced higher, and that rate is always shown upfront when you book. Unlike ride-hail apps, there is no live surge: the price you confirm is the price you pay.
Our fleet consists of Mercedes E-Class sedans (up to 3 passengers), Mercedes S-Class premium sedans (ideal for business or VIP travel), and Mercedes V-Class vans (up to 7 passengers). All vehicles are under three years old. See our full fleet page for photos and specifications.
Yes. Infant carriers (0–13 kg), child seats (9–18 kg), and booster seats (15–36 kg) are available at no extra cost. Simply indicate your child's age and weight when booking and the correct seat will be installed before your arrival.
Wi-Fi and still mineral water come standard in every vehicle. Phone chargers are also available on request. The Wi-Fi is provided via 4G hotspot and works throughout France.
Yes. All PrivateDrive chauffeurs are fluent in English and French. Many of our clients are international travellers, and our drivers are trained to provide discreet, professional service in both languages. Additional language requests (Spanish, Arabic, etc.) can be accommodated with advance notice.
The Mercedes E-Class accommodates 3 standard suitcases (or 2 large + 1 cabin bag). The Mercedes V-Class accommodates up to 7 bags. If you have oversized luggage (golf bags, ski equipment, strollers), please specify when booking so we can assign the right vehicle.
Yes. All our drivers hold a professional VTC (Voiture de Tourisme avec Chauffeur) licence issued by the French transport authority. They are fully insured, background-checked, and trained in premium client service. PrivateDrive is a registered VTC operator in France.
We offer private day trips to Versailles (from €450), the Loire Valley (from €1,199), Champagne (from €999), Normandy (from €1,299), and Giverny (from €749). All itineraries are customisable.
Your chauffeur collects you from your Paris address at the agreed time, drives you to your destination, and remains at your disposal throughout the day. You decide the pace, the stops, and the return time. There is no fixed itinerary and no rushing to keep up with a group. The price is fixed and includes all waiting time.
Yes. Day trip routes are entirely flexible. If you want to combine Versailles with a lunch stop in the Chevreuse Valley, or visit two châteaux in the Loire, simply mention your preferences when booking. Your chauffeur will suggest the best routing and timing based on experience.
Entrance tickets are not included in the transfer price — your chauffeur provides transport and on-the-ground guidance, but tickets are purchased independently. We recommend booking tickets in advance, especially for Versailles and Monet's gardens at Giverny, which can sell out weeks ahead.
Yes. Our Paris city tour by private car is available from €75 per hour, with a 3-hour minimum (from €225). You choose the route — the Eiffel Tower, Montmartre, the Marais, the Seine — and your chauffeur adapts in real time. Ideal for first-time visitors or those who want to rediscover Paris at their own pace.