Terms of Service

1. Purpose

These Terms of Service govern the contractual relationship between PrivateDrive and its customers for any chauffeur-driven transportation service booked via the website privatedrive.co.

2. Booking

Bookings are made online through our platform. They are confirmed once the payment has been validated. Any booking implies full and complete acceptance of these Terms of Service.

3. Pricing

Prices are calculated based on distance, type of vehicle selected, duration of hire, and selected options (child seats, round trip, etc.). Displayed prices are in euros and include all applicable taxes. PrivateDrive reserves the right to modify its prices at any time; services are invoiced at the rate in effect at the time of booking.

4. Hourly Hire (Mise à Disposition)

Hourly hire reserves a chauffeur and vehicle exclusively for the client over a single continuous period, starting at the agreed pick-up time, subject to a minimum of three hours. The reserved hours run without interruption: any breaks taken during the period (meals, appointments, stops) are included in the booked duration, during which the chauffeur remains on standby with the vehicle. An hourly booking constitutes one continuous window and cannot be divided into separate daytime and evening blocks; a client requiring two distinct periods must make two separate hourly bookings, each priced according to its own duration. Time used beyond the reserved hours is billed in line with our Service Policy.

5. Payment

Payment is made by credit card online (via Stripe, a secure payment provider). The amount is charged at the time of booking. An invoice is sent by email after the service is completed.

6. Cancellation and Refund

Cancellation: any trip cancelled more than 48h before pickup is fully refunded; more than 24h and up to 48h before, a 50% refund applies; at 24h or less before pickup, no refund is due. For recurring services (multi-trip packages), this scale applies trip by trip, based on each trip's date. No-show: if the customer does not arrive at the pickup point within 30 minutes of the agreed time (60 minutes at an airport or train station), the service is charged in full. Modifications: free and unrestricted up to 24 hours before pickup; between 6 and 24 hours, only dates, times and passenger details can be changed; within 6 hours, only passenger details remain editable. Driver delay: in the event of a significant delay attributable to PrivateDrive, the customer may cancel free of charge. Right of withdrawal: in accordance with article L221-2 (9°) of the French Consumer Code, passenger transport services are not subject to the 14-day right of withdrawal; the conditions above are part of our commercial policy.

Full service policy: waiting times, no-show, cancellation and refunds

7. Liability

PrivateDrive is committed to providing quality transportation with professional drivers and vehicles in perfect condition. Our liability is limited to the amount of the service in case of delay or malfunction. PrivateDrive cannot be held liable in cases of force majeure (exceptional weather conditions, strikes, accidents, etc.).

8. Applicable Law

These Terms of Service are governed by French law. In case of dispute, the parties shall endeavor to find an amicable solution, if necessary through the consumer mediator named in article 9. Failing that, the dispute falls under the jurisdiction of the competent French courts, without prejudice to protective provisions applicable to consumers (article R.631-3 of the French Consumer Code).

9. Complaints and Consumer Mediation

Any complaint should be sent in writing to [email protected]; PrivateDrive replies within thirty days. In accordance with articles L.611-1 and following of the French Consumer Code, consumers may have free recourse to a consumer mediator after a prior written complaint has remained unresolved for more than two months. The competent mediator is CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France. The mediator can be contacted online at www.cm2c.net or by post at that address.

10. Text message notifications

PrivateDrive sends text messages about a booking you have made: confirmation, chauffeur and vehicle details, pickup reminders, flight tracking updates and any change to your trip. We never send marketing or promotional text messages. You opt in by entering your mobile number when you book or request a quote and by accepting these terms at that moment; consent to receive text messages is not a condition of purchase. Message frequency varies with your trip, typically one to five messages per booking. Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for assistance. You can also write to [email protected] or call +33 6 70 03 18 18. Stopping text messages does not cancel your booking: we then contact you by email or WhatsApp. Carriers are not liable for delayed or undelivered messages.